Frequently Asked Questions on EBay (FAQs)     General Where do we send physical payments like money orders, bank checks, etc. ? Do we ship to International countries in Australia, Asia, Canada, Europe, New Zealand, South America, etc.? How do you handle Tariffs and VAT taxes? How much is a CD/DVD to Australia, New Zealand, Netherlands, Germany? Why does it take so long to get an answer from Customer Service? Can I combine books with CDs/DVDs, clothing, and gifts? I am having difficulties buying an item, what do I do? I missed an auction, can I still get the item? I am having difficulties combining an item, what do I do? You charged the wrong shipping amount, can you fix it? Where do we send physical payments like money orders, bank checks, etc. ? BACK to the TOP Please send physical payments to: God4me Ministries Attn: Customer Support 27 Grand Ave. Farmingdale, NY 11735 Do we ship to International countries in Australia, Asia, Canada, Europe, Japan, New Zealand, South America? BACK to the TOP Yes, we ship to the countries mentioned above, including Netherlands, Germany, and Singapore. We may ask for insurance to be paid if the region had problems shipping in the past. How do you handle Tariffs and VAT taxes? BACK to the TOP We understand that each country and region has its own rules on tariffs, duty and VAT taxes. Please send us instructions immediately after the auctions/purchases regarding the procedures and filing the paperwork. The buyer is fully responsible for all tariffs, duty and VAT taxes. How much is a CD/DVD to Australia, New Zealand, Netherlands, Germany? BACK to the TOP The first CD/DVD shipped to the above countries is $5.90 USD and any additional CD/DVD is $3.00 USD. As an example, (2)CDs would be $5.90+3.00 = $8.90 USD, (2)DVD+(1)CDs would be $5.90+6.00 = $11.90 USD. Why does it take so long to get an answer from Customer Service? BACK to the TOP Our customer service hours are Monday to Friday 9am to 5pm EST. We have email support on the weekends but they are usually manned by volunteers with limited shipping and product information. We ask for your patience and support of this ministry as we service your requests. Can I combine books with CDs/DVDs, clothing, and gifts? BACK to the TOP Yes, we will combine any and all items to provide an easier and more cost-effective way of getting you your items. Please be considerate of the shipping charges stated in each auction or store descriptions. We operate as a wholesale ministry to bless the churches and the people like yourselves. If there is a mistake in the shipping charge, we will make amends and correct the problem. I am having difficulties buying an item, what do I do? BACK to the TOP Please send us an email stating the problem or call us at 1-877-800-0184 during our hours of operation (M-F 9am-5pm EST). I missed an auction, can I still get the item? BACK to the TOP Yes, most of the items are available in our eBay store at GOD4MECOM. Just type in the eBay search window: God4me ... or click on the "God4me Ministries" store icon. If all fails send us your request and we will re-post the auction. I am having difficulties combining an item, what do I do? BACK to the TOP Usually its due to an "immediate payment" item, a partial paypal payment, or payment in progress status specified by eBay. If its an "immediate payment" item -- we will re-post it as a "Buy-it-Now". If payment has already been made, we will adjust the shipping on the other items so you get the shipping discounts. If we need to refund your paypal account or other arrangements -- we will do so. Please email us right away at customerservice@god4me.com if you have any concerns. You charged the wrong shipping amount, can you fix it? BACK to the TOP Yes, we would be more than happy to fix the problem and/or adjust paypal. Most adjustments happen within a few days and you can notify us by email or call us at 1-877-800-0184 during our hours of operation (M-F 9am-5pm EST).